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Important numbers

Electricity044 874 3917
Water / Sanitation044 801 9262/9266
Fire 044 801 6311
Refuse Removal044 802 2900
Traffic / Licence044 878 2400 / 044 801 9315
George Law Enforcement044 801 6350
GO GEORGE Call Centre0800 044 044
George Municipality Switchboard044 801 9111
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Published: 02 Aug 2017Title: 2C Water Restrictions Status: Follow this link to find out what the 2C Water Restrictions are that apply to you http://www.george.gov.za/emergency-tariffs-and-tougher-restrictions-george-dam-drops-45
Published: 26 Apr 2017Title: Municipal MoneyStatus: Municipal Money is a website for ratepayers to review how municipal money is spent. Please follow the link: https://municipalmoney.gov.za/
Published: 12 Oct 2016Title: Dam Level And Rainfall For The WeekStatus: Reading taken on 15th August 2017 Dam Level: 42.02% Rainfall for the week: 18.5mm (from 10 August 2017) Damvlak: 42.02 % Reënval vir die week: 18.5 mm (vanaf 10 August 2017)
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Haarlem
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Important numbers

Electricity 044 874 3917
Water / Sanitation 044 801 9262/9266
Fire 044 801 6311
Refuse Removal 044 802 2900
Traffic / Licence 044 878 2400 / 044 801 9315
George Law Enforcement 044 801 6350
GO GEORGE Call Centre 0800 044 044
George Municipality Switchboard 044 801 9111

Water and Sanitation

Overview

We do our best to manage and maintain water infrastructure to supply you with clean flowing water. One of our Strategic Goals is to keep George - Clean, Safe and Green as well as the delivery of quality services - for all citizens of George. Our vision is George - A City for a Sustainable Future. We live our values, focus on our citizens, work smart, act like owners and are the brand.

2C WATER RESTRICTIONS

Why do we have water restrictions in George?
The George Municipality has a Drought Management Plan, which incorporates all kinds of measures to manage the town’s water security. These measures are linked to the level of the Garden Route Dam, which is the town’s major water supply.

The first set of restrictions were implemented on 1 June 20017 when the dam dropped to below 60%. The second set of restrictions, also known as Section 2C restrictions, came into effect last week on 2 August 2017, when the dam level dropped to below 45%.

How are the new Level 2C restrictions different from the previous restrictions?
Household are limited to 15 kilolitres per month or 480 litres per day. If you use more water than that per month, you pay more for every kilolitre above 15 kilolitres.

How do I know if I am using too much water?
At the moment, the average household in George uses between 20 and 30 kilolitres per month, so, for most of us, we are going to have to cut about half our water usage if we don’t want to pay extra. Start with your municipal bill and water meter. The amount of water you use in a month is indicated at the bottom of your municipal account. If, for instance, your water usage was 30 kilolitres on your previous account, you need to use at least half that amount in the next month to avoid a much higher water bill.

How can I track my water use through the month?
Find the water meter on your property and write down the meter reading. Keep track of the meter reading, daily or weekly, so you can figure out if you need to save even more. Remember, everyone, together in your household, should not use more than 480 litres a day, if you want to make the 15 kilolitres monthly limit.

What is the quickest way to bring my account down?
Different communities use municipal water differently, but watering gardens, flushing toilets, bathing and showering and laundry, are the places where people can save the most.

Must I stop watering my garden all together?
The new 2C restrictions mean you are not allowed to water your garden with a hose or sprinklers at all. If you had until now watered your garden with a hose regularly, the good news is you may reduce your bill significantly by no longer watering your garden. You may water your garden by hand using a watering can or bucket, but in the long term, it is better to start thinking about planting drought resistant plants.

How can we save water in the toilet?
The older your house, the more likely you will have a large cistern of nine litres or more, which means flushing your toilet can use up to 15 litres per flush, which can add up quite quickly in a household of four. Newer toilet cisterns hold about six litres. Not all toilets work well with water reduction devices (such as a brick or bottle inside the cistern), so check before you do so. Reduce toilet paper use and consider your flushing options.

Do I really have to stop taking a bath?
Depending on the size of the bath, an 18-centimetre-deep bath will take up 150-200 litres, which is nearly half your daily household allocation, so it is about considering how important a bath is for you. Many people share the bathwater and harvest it afterwards to water non-edible plants, for instance. Consider one day a week being a treat ‘bath’ day and shower the rest of the time, if you don’t want to give it up entirely, but then also make sure the water goes to more than one use.

If I already take a shower, can I reduce my use further?
While newer shower heads may reduce usage, the flow rate of most shower heads are still 15-25 litres per minute or 75-125 litres for a five-minute shower. Consider replacing your shower head with a flow reducing one. You can save further by turning the tap off when soaping and then re-opening the tap to rinse off soap.

How much water does a laundry washing machine use?
Depending on the size and age of the laundry washing machine, it uses 90-150 litres per cycle. Consider handwashing for certain items.

How much water does a dishwasher use?
Depending on the size, age and type of machine, the dishwasher uses 40-75 litres per cycle. Consider handwashing, which uses 10-30 litres depending on your efficiency.

Are there some general things people can remember to save water?
Don’t let water run: close taps and put in the plug in for everything you can.
Catch the cold water in the hot water pipes in a container when you wait for it to turn hot – fill the kettle or cooking pot with it.

Section 2C restrictions:
• Households shall be limited to 15 kilolitres per month (flow reducing devices will be installed where limits are exceeded).
• Other users, businesses and entertainment industries must reduce consumption by 15% of their average use over the previous six months.
This includes commercial car washes and other businesses dependent on municipal water.
• Large industries must reduce consumption by 10% of their average use over the previous six months.
• Gardens may only be watered using water cans or buckets, any time of the day.
• The irrigation/watering of ALL sportsfields using municipal water is prohibited.
• Washing of vehicles with a garden hose is prohibited. Buckets are allowed.
• Cleaning of any outside surface areas using a water hose with municipal water is prohibited.
• Filling up of swimming pools with municipal water is prohibited.
• Where own water from a borehole or reservoir is used ‘OWN WATER’ signage must be displayed, and officials may ask for proof of such.

If I see people not abiding to the restrictions, what should I do?
Contraventions of water restrictions can be reported on 044 801 6350 or after-hours to 044 801 6300.
Repeat offenders can expect to pay up to R4 000 per offence, depending on the offence, or be jailed for up to six months if found guilty.

If I see water leaking somewhere, what should I do?
Please report water leaks, burst pipes and other water-related concerns to our Civil Engineering Department, at 044 801 9262 or after hours at 044 801 6300, as soon as you notice them.

OUR OPERATIONAL KEY PERFORMANCE AREAS:

Sewerage: Main Pipes and Pump Stations
Sewerage: Water Pollution Control

Water: Main Pipes, Reservoirs and Pumpstations
Water Purification
Storm Water
Streets
Planning and Project Management

WHERE TO FIND US:
Physical Address
The Old Town Hall Building,
c/o York and Market Street,

Postal Address
P O Box 19, George, 6530

Kindly report a blocked sewer, a burst water main, a leaking pipe, a taste complaint or potholes, immediately to:
Mon – Fri : 07H45 – 16H30
044 801 9262 / 6

After Hours / Emergency Services
044 801 6300

UNIONDALE
WATER/BURST PIPES/ SANITATION
044 752 1024

Contact us should you want to report a fault, have queries, complaints, compliments or suggestions.

Follow the link for Blue Drop information: https://www.dwa.gov.za
Follow the link for Green Drop information:https://www.dwa.gov.za

Last published 10 August 2017